FASTTEK GLOBALpowered by Fast Switch - Great Lakes
Chennai, Tamil Nadu
IT Operations Support Specialist #1061596Job Description:
- Employee in this job function is responsible for ensuring reliable and efficient operations of physical or virtual servers, and other business critical infrastructure components and manage a 24x7 team of 30 team members.
- They oversee the technology infrastructure that supports the business and support internal users in troubleshooting and escalating issues that impact system health.
- Responsible for day-to-day operations of Mainframe computing platform ensuring high availability including hardware and s/w components.
- Manage Monitoring and Support of Mainframe Consoles, HMC, TEP and other monitoring tools. Respond to system alerts, abends (abnormal ends), and production issues.
- Provide first line support for all z/OS, JES2 and JES3 and middleware issues using documented operating procedures. Perform first-level diagnosis, escalate to system programmers or application teams if needed.
- Support regular maintenance activities—IPL/POR. Perform routine health checks and apply patches or fixes as directed.
- Maintain accurate operational procedures, run books, and incident logs.
- Participate in disaster recovery planning and testing.
- Suggest automation opportunities and process improvements.
- Mainframe Batch Event Monitoring (CA7) & Scheduling, Mainframe Online transaction Failure Handling and Batch and first line closure of issues.
- Manage bridge calls during incidents.
- Responsible for Event management, Incident Management, Problem Management, Request Fulfillment and Knowledge Management adherence with ITSM framework
- Acknowledge Tickets and conduct quick triage, provide solution and close the ticket within SLA; Ensure escalation of tickets to next level according to Prose within SLA time.
- To work with global teams and stakeholders including PDO, Customers, internal & external Auditors, and cross functional teams
- Participate standup meeting on daily basis and discuss operational issues
- Actively participate in the analysis and review of proposed system configuration changes/maintenance
- Focus on Process adherence, process improvements, knowledge management and Problem Management
- Support efforts on Security & Control processes and Audit comments
- Support 24/7 operations & flexible timings, Global operations support
- Support Automation through Scripts (JCL and Rexx) & RPA(Pega)
JES2, MVS, TSO/ISPF, JES3, IMS, CA7, IBM Utilities
Skills Preferred:
N/A
Experience Required:
- Specialist
- Exp: 5+ experience in relevant field
Bachelor's Degree
Additional Info:
Willing to working night shift is must