Sr. IT Support Technician Lead #1035156
Description:
WHO WE ARE LOOKING FOR

• The Sr. IT Support Technician / Lead is a 100% on-site role responsible for providing advanced technical support and leadership within the IT support team.
• This position handles escalated technical issues, ensures service excellence through ticket management and compliance, and plays a key role in guiding junior technicians.
• The role also includes oversight of IT documentation, asset audits, and compliance activities, serving as the operational backbone of day-to-day support services.

 
WHAT YOU GET TO DO

• Triage and resolve escalated technical issues across hardware, software, and network platforms
• Guide and mentor junior technicians, providing training and support for skill development
• Review service desk metrics and ensure alignment with and customer satisfaction goals
• Coordinate daily site coverage, assign support tasks, and ensure operational readiness
• Contribute to IT documentation, standard operating procedures (SOPs), and knowledge base articles
• Maintain and audit IT asset inventory, ensuring accuracy and accountability
• Support IT compliance initiatives and assist in internal and external audit activities

 
WHAT YOU BRING TO THE TEAM

• Strong technical troubleshooting skills across Windows OS, Microsoft 365, and networking fundamentals
• Experience leading or mentoring IT support staff in a fast-paced environment
• Proficiency with ITSM/ticketing platforms and understanding of company-driven operations
• Excellent organizational skills and attention to detail for documentation and inventory tracking
• Ability to manage competing priorities while delivering high-quality support
• Strong communication and customer service abilities
• Associate's or Bachelor's degree in Information Technology or related field preferred
• 3-5 years of experience in an IT support role, with at least 1 year in a senior or lead capacity
• Certifications such as CompTIA A+, Network+, or equivalent preferred
• Experience with inventory control systems, audit procedures, and documentation standards

 
Additional Info:
 
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
 

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

 
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022 and 2023!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
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