Senior Manager End User Computing (EUC) & Identity #1033783
Job Description:

• We are seeking a highly experienced Senior Manager of End User Computing (EUC) and Identity to lead a team of engineers in managing the company's workstation fleet, identity systems, and Microsoft 365 tenant.
• This hands-on leadership role is responsible for ensuring secure, scalable, and efficient delivery of end user computing services, identity lifecycle management, and productivity platforms across the organization in a SOX compliant enterprise.
• Manufacturing related experience would be helpful but not required as we have 350+ locations across North America.

 
Responsibilities/Essential Functions:
End User Computing:

• Oversee the corporate Microsoft Windows workstation fleet, including deployment, configuration, and lifecycle management using Microsoft Intune.
• Manage software distribution, application packaging, patching, and endpoint security posture.
• Ensure endpoints are compliant with company security standards and regulatory requirements.
• Lead incident response and root cause analysis related to endpoint issues and serve as an escalation for support team incidents.
• Administer and optimize the Microsoft 365 tenant, including Exchange Online, SharePoint, OneDrive, Teams, and other M365 collaboration tools.
• Administer and manager the email security related platforms including Exchange Online Protection (EOP) within Defender and TrendMicro along with associated policies and tooling.
• Partner with the Information Security team to enforce security standards and compliance policies in M365.
• Ensure optimal performance and availability of M365 services and assist with licensing and usage reporting.
• Identity & Employee Lifecycle:
• Manage Active Directory (AD) and Microsoft Entra ID (formerly Azure AD), including directory synchronization, conditional access policy, and user access controls.
• Implement and support Single Sign-On (SSO) solutions using Entra ID and SAML integrations with third-party applications.
• Oversee identity lifecycle processes (joiner, mover, leaver) in coordination with HR, IT and business stakeholders.
• Design and architect a cohesive employe lifecycle process using a suite of tools that could include AD, Entra ID, Service-Now, SailPoint Identity-Now, Ceridian Dayforce and Manage Engine as examples.
• Drive automation and process improvement in identity and access management using scripting and integration tools.
• Team Leadership:
• Lead, mentor, and develop a team of engineers responsible for end user and identity platforms.
• Prioritize work assignments, provide technical direction, and ensure high service quality.
• Collaborate closely with HR, Security, IT Infrastructure, and Application teams to align IT services with business needs.
• Develop and track key performance indicators (KPIs) and service level agreements (SLAs).
• Manage vendor relationships, contracts, and support escalations.
• Key Qualifications:
• Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent work experience.
• 8+ years of related experience in IT, with 3-5 years in leadership or management role.
• Proven experience managing Microsoft Intune, Active Directory, Microsoft 365, and Entra ID.
• Familiarity with SSO technologies and SAML protocols.
• Proven experience with identity lifecycle automation.
• Strong understanding of endpoint security, identity governance, and collaboration platforms.
• Excellent communication, interpersonal, and stakeholder management skills.

 
Preferred:

• Experience with PowerShell scripting for automation.
• Experience in supporting IT infrastructure in a manufacturing environment.
• Knowledge of Microsoft SCCM is a plus.
• Relevant Microsoft certifications (e.g., MS-102, SC-300, AZ-104) is a plus.
• Knowledge of ITIL frameworks and best practices.
• Experience working in regulated environments or with compliance frameworks (e.g., SOX, HIPAA).
• Customer Service Orientation: Proven ability to work closely with users and IT support teams to enhance customer satisfaction.
• Problem-Solving Skills: Strong analytical and troubleshooting skills with a focus on root cause analysis and permanent solutions.

 
Working Environment/Safety Requirements:

• Ensure necessary working environment and capabilities to effectively carry out responsibilities if working from a other location (remote work).
• Ability and willingness to handle work related issues during all hours of the day, every day of the week, understanding the responsibility of our organization's requirement for 24/7 production support.
• Ability, willingness, and flexibility to travel as needed for approved work purposes in accordance with project and management schedules.

 
License Requirements/Certifications:

• Valid U.S. drivers license (for rental cars when applicable)

 
Additional Information:
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is a financially strong, privately held company that is 100% consultant and client focused, operating in nearly half of the states in the U.S., Europe and India.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
 

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

 
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, and 2023!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
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